NIOS Class 12 English Chapter 28A Solution – Analysing Turns in Telephoning
NIOS Class 12 English Solution Chapter 28A Analysing Turns in Telephoning . NIOS Class 12 English Chapter 28A Question Answers Download PDF. NIOS Class 12 English Notes.
NIOS Class 12 English Chapter 28A Solution
Board |
NIOS |
Class |
12th (Higher Secondary) |
Subject |
English |
Topic |
Question Answer, Solution, Notes |
1.)
A.)
Receptionist: good morning sir, Pratibha arts. How can I help you?
David: good morning. I am DavidHorsburgh. I have an appointment with Mr. Mehta at half past three in this afternoon.
Receptionist: okay, sir. Let me check. Is this Mr. ashok Mehta or someone else?
David: no, it’sMr. Mehta, the advertising agent. Actually I want to cancel the appointment for today. I have got some urgent work.
Receptionist: let me check if Mr. Mehta is in.
David: that is so kind of you.
Receptionist: sorry sir. Mr. Mehta is not in yet. Would you like to leave any message for him?
B.)
Receptionist: good morning, Hindustan times. How can I help you?
Asha: hello, I am AshaRao, reporter for Hindustan times, Hyderabad. Could you please connect me to Nikhil? It’s really urgent.
Receptionist: please hold on madam. Nikhil sir, there is Ms. Asha Rao from Hyderabad office want to speak to you and said it is urgent.
Nikhil: thanks, Nilima. I am coming right away, wait.
Receptionist: thank you, sir. Please speak on.
C.)
Operator: good morning, usha fans. How can I help you?
Mrs. arora: I am angry with your service. Just yesterday, I bought two deluxusha fans from karolbagh and both of them are out of order today. I would like to complain about the service.
Operator: I am sorry to hear this ma’am. But I need to inform you that this is only a regional office and we cannot take complains here.
Mrs. arora: now this is too much. I tried to call the two numbers given in cash memo but that too were out of service.
Operator: ma’am, you don’t worry. I would like to note down your problems in detail and fax it to the sales unit. They will get in touch with you soon.
Mrs. Arora: thank you so much. You are very kind and helpful.
2.)
- to: Mr. R.D. Mehta, advertising agent.
From: Mr. David Horsburgh
Urgent:
Appointment- 3:30 pm cancelled. Please call back. Taken by- LS
Date: 28/07/1998
Time: 10:30 am
C.)
To- Ms. V. verma, ASU
From- reception, regional office
Urgent:
Contact no. of Ms. Arora: Ph. 265729, 2618252
Two delux fans are out of order, no response from pradip traders, Karol bagh
Treat as urgent need, customer is really angry.
Taken by: LS
Date: 28/7/1998
Time: 2:30 p.m.