Letter to Bank Complaint letter regarding amount deduction from Fastag wallet
Sarasbaugh colony
Lekhanagar
Delhi
Date: 6th May 2023
To
The Bank Manager
XYZ Bank,
Tapavan Branch
Subject- Complaint letter regarding amount deduction from Fastag wallet
Respected Sir / Madam
This is to Inform the XYZ bank that amount is been debited from the fastag wallet with the ID XXXXXXXXX5679. I am Sudhir Mishra having fastag account of your bank. My Fastag account had the balance of Rs 1500 /- . Yesterday evening I received a message saying Vehicle number MHXXXX56 crossed the jijamatatoll plaza and Amount of Rs 350 debited from fastag account XXXXXXXXX5679. Today morning again I received the message of amount deduction for crossing a toll plaza and the amount debited was Rs 450. I checked my fastag account and balance was Rs 700 only. How is this possible when my car is at home and we didn’t travel anywhere since 5 days. The amount of Rs 350 debit first time was deductible on 5thMay 2023 evening and second deduction was on 6th May 2023 morning of Rs 450. I immediately called customer care and asked about it, as per the customer care executive the fastag account statement showed the vehicle MHXXXX56 crosses thejijamatatoll plaza Gujrat and second transaction showed the crossing of regalia toll plaza. But my vehicle is at my home from 5 days so this impossible. I would like to raise a complaint against it so I am writing this complaint letter to Bank. I hope bank will check the details. I want my debited amount back to my fastag account. I am attaching copy of message received at my mobile number and copy of my fastag account details.
Kindly check what’s wrongs and rectify this problem as soon as possible.
Yours Faithful
Sudhir Mishra