Letter to Post Office complaint regarding XYZ Post office
Plot 23
Near Bagga Beach
Goa
Date: 16th April 2023
To
The Indian Post
Head office
Delhi
Subject- Complaint letter against xyz Post office
Respected Sir / Madam
I am Roger Desuza from Goa and I am writing this complaint letter against XYZ Post office in Goa. I am fade up of the employee sitting in the office who enjoys the Air Conditioning weather in cabin , relaxing whole day but not helping the customers. This is second time I am facing issues in the delivery of parcel. First time I faced issue regarding the parcel delivery due to non availability of customer on mentioned address and my parcel was returned but I was at my home and no delivery boy visited my home. I had to visited 2 to 3 times the xyz Post office but employee sit in the office didn’t pay attention to my issue and not helped me. After a long argument they accept the mistake from their side. This time my parcel was supposed to deliver at mentioned address on 4th April 2023. I was tracking my parcel on the article number provided to me. I received message on my number saying parcel received in goa Post office on 2nd April 2023. I waited till 6th April but parcel was not deliver to me so I visited the office but employee Mr Sunil said your parcel is dispatched from the Goa office on 5th April 2023. I went back home waiting for the parcel but no update or delivery of parcel. Again I had to visit the post office where I got to know my parcel is returned back saying insufficient address. I checked the mentioned address on parcel its correct and complete address. Employees in the Goa Post office does not understand and solve the customer issues. They just ignored me and didn’t even tried to solve my problem. I complaining against the Goa Post office for their causal, unhelpful behavior towards me.Even after multiple request at Goa Post Office, there is no support from any post office in my location
I hope the head office will seek into this matter and take strict action.
Yours Faithful
Roger Desuza