Letter to Bank Manager Enquiry regarding login procedure for mobile banking of salary account
Krishna appt
Flat no. 106
Jaipur
Date: 05th June 2023
To
The Bank Manager
XYZ Bank,
Subject:- Enquiry letter regarding login procedure for mobile banking App
Respected Sir / Madam
I am Master Jayesh Patel , having salary account in XYZ Bank since 1 year. My salary account was opened through company where I work currently. I was been provided with instant kit which contain debit card and Cheque book. I was been guided by the bank employee about how to set the pin of debit card and other details that time. Now I want to use the mobile banking app for easy transaction so I have downloaded the official mobile banking app from playstore. Trying to login the app but I am unable to login, it shows the blank page after putting my all Bank credentials. I contacted the customer care support, where I cross checked all my details which I was entering while login mobile banking app, all the credentials were correct. In the middle of conversation the customer care executive informed me that as I am the first time user for mobile banking app so I need to fill the mobile banking app form first and then I can avail the mobile banking facility. I just don’t understand if I am having all my details and wishing to open the mobile banking then why I have to visit Bank and fill ABC form for it. At this point I am unknown about the procedure so kindly guide me in this what exactly I have to do. Kindly tell me the procedure for login mobile banking app step by step. Also mention about how long it will take to open the mobile banking facility for me if I am applying today for it. I want to check my salary details and information about few transactions, it will be easy to check all the details in mobile banking app rather than visiting bank everytime.
My account number is SBCXXXX23331 and registered mobile number is 8764379064.
I would be great if your bank employee contacts me and inform me the detail procedure. I hope for the positive response.
Yours Faithful
Mst. Jayesh Patel