Case Study Questions Class 10 Social Science Economics Chapter 5 Consumer Rights
CBSE Class 10 Case Study Questions Social Science Economics Consumer Rights. Important Case Study Questions for Class 10 Board Exam Students. Here we have arranged some Important Case Base Questions for students who are searching for Paragraph Based Questions Consumer Rights.
At Case Study Questions there will given a Paragraph. In where some Important Questions will made on that respective Case Based Study. There will various types of marks will given 1 marks, 2 marks, 3 marks, 4 marks.
Case Study 1:
CBSE Class 10 Case Study Questions Class 10 Social Science Economics Chapter 5 Consumer Rights. Consumer Rights Case Study Questions with Solution.
The consumer is the focal point of all business activities. In contemporary times, it is widely acknowledged that the consumer is the sovereign of the market. The primary objective of business activities is to cater to the needs and desires of consumers. A commercial entity is entirely reliant on its customers not only for its survival but also for its expansion. Currently, the customer is accorded utmost importance, and every effort is made to satisfy their requirements. However, in reality, the position of the consumer is different. They are akin to slaves who are exploited by well-organized and well-informed sellers through exorbitant pricing, provision of substandard goods, supply of adulterated products, short weight, misleading advertising, and so on. Customers remain unorganized and are unaware of their fundamental rights, such as the right to safety, the right to choose, the right to be heard, and so forth. The term “Consumerism” refers to the user or customer, and “ism” denotes a movement. Therefore, the consumer movement is commonly referred to as “Consumerism.” It is a collective and organized movement of consumers. The primary objective of this movement is to educate and unite consumers and to fight for the protection of their rights.
Q1) What could have been the steps taken by consumer groups? Mark 2
Answer Consumer groups can take several steps to protect consumers, including advocating for stronger consumer rights and protection laws, raising awareness about product safety, promoting ethical business practices, and engaging in campaigns against unfair pricing and fraudulent advertising. They may also provide information and support to affected consumers.
Q2) There may be rules and regulations but they are often not followed. Why? 2
Answer Rules and regulations may not always be followed due to weak enforcement, corruption, lack of awareness, or inadequate penalties. Some businesses prioritize short-term gains over compliance, while consumers may not always be vigilant. Addressing these issues requires effective enforcement, public awareness campaigns, and stronger incentives for compliance to ensure regulations are upheld.
Case Study 2:
The Right to Safety encompasses the entitlement to be safeguarded against the promotion and sale of goods and services that pose a threat to life and property. It is imperative that the goods and services purchased not only meet immediate needs but also fulfill long-term interests.
Prior to making a purchase, consumers should insist on the quality of the products and the assurance of their reliability. It is advisable to opt for products that bear quality marks such as ISI, AGMARK, and others.
The Right to be Informed entails the right to receive comprehensive information regarding the quality, quantity, potency, purity, standard, and price of goods. This is crucial in order to protect consumers from unfair trade practices.
Consumers should demand complete information about a product or service before making a decision. This will enable them to make wise and responsible choices and avoid falling victim to high-pressure sales tactics.
The Right to Choose guarantees access to a diverse range of goods and services at competitive prices whenever possible. In cases where monopolies exist, it ensures that consumers receive satisfactory quality and service at a fair price. Additionally, this right encompasses access to basic goods and services. It is important to note that an unrestricted right of choice for the minority can result in the majority being denied their fair share.
Q1) What do you understand by mrp in packed food items? Mark 1
Answer MRP, or Maximum Retail Price, is the highest price at which a packed food item can be legally sold to consumers, inclusive of all taxes and charges.
Q2) What do you understand by Right to informed in consumer protection act? 1
Answer The Right to be Informed entails the right to receive comprehensive information regarding the quality, quantity, potency, purity, standard, and price of goods. This is crucial in order to protect consumers from unfair trade practices.
Q3) what do you understand by ISI and AGMARK? Mark 2
Answer ISI (Indian Standards Institute) is a mark that certifies product quality and safety in India. AGMARK is a certification for agricultural products, indicating their conformity to specified standards.
Case Study 3:
The Indian legislature enacted the Consumer Protection Act, 2019 to address issues related to the violation of consumer rights, unfair trade practices, misleading advertisements, and other circumstances that may be detrimental to consumer rights. The Parliament’s intention behind enacting the Act was to include provisions for e-consumers, as the buying and selling of goods and services online has significantly increased in recent years due to technological advancements.
The Act aims to provide enhanced protection of consumer rights and interests by establishing Consumer Protection Councils to resolve disputes and provide adequate compensation to consumers whose rights have been infringed. It also promotes the speedy and effective resolution of consumer complaints through alternative dispute resolution mechanisms. Additionally, the Act emphasizes the importance of consumer education to educate consumers about their rights, responsibilities, and avenues for redressal of grievances.
Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the market. It refers to the steps adopted for the protection of consumers from corrupt and unscrupulous malpractices by the sellers, manufacturers, service providers, etc. and to provide remedies in case their rights as a consumer have been violated
Q1) What is the difference between consumer protection council and Consumer Disputes Redressal Commission? Mark 2
Answer Consumer Protection Council is a voluntary organization that educates and raises awareness about consumer rights. In contrast, Consumer Disputes Redressal Commission is a government body that legally resolves consumer disputes and complaints, providing a platform for grievance resolution and compensation.
Q2) Who provides Hallmark and ISO certification. Mark 2
Answer Hallmark certification is provided by the Bureau of Indian Standards (BIS) in India, while ISO certification is offered by various certifying bodies accredited by the International Organization for Standardization (ISO). These certifications ensure product quality and compliance with national and international standards, respectively.
Case Study 4:
Will the Indian consumer be granted greater protection under the newly enacted Consumer Protection Act of 2019? This progressive legislation has been hailed as a much-needed remedy to the shortcomings of the previous 1986 legislation. However, the true test of its effectiveness will be in its implementation. The Act has expanded its scope to include e-commerce websites, making them accountable for the products they sell. This is achieved through the introduction of the concept of ‘product liability’, which holds both manufacturers and sellers responsible for any harm or inconvenience caused by their products. This marks a significant shift towards a ‘buyer beware’ regime.
Furthermore, the Act mandates that e-commerce companies have a return policy in place and provide more detailed information about the product and the seller in their listings.
The Consumer movement has always been about the rights of the average consumer. This expansion of jurisdiction, however, would dwarf the small litigant even at the first forum of redressal.
The Act however does in principle at least, seek to remedy this by bringing about a mediation process and increasing the number of District Forums.
Q1) Mention a few factors which cause exploitation of consumers. Mark 1
Answer Factors leading to the exploitation of consumers can include: Lack of consumer awareness and information. Asymmetric information, where sellers have more knowledge than buyers.
Q2) By what means can the consumers express their solidarity? 1
Answer Consumers can express solidarity through collective action, joining consumer advocacy groups, supporting ethical businesses, and participating in boycotts or protests.
Q3) What factors gave birth to the consumer movement in India. Mark 2
Answer The consumer movement in India emerged due to rising consumer grievances, unethical business practices, lack of quality control, and product safety concerns. Key events such as the formation of the Consumer Protection Act in 1986 and consumer activism have played pivotal roles in addressing these issues and empowering consumers.
Case Study 5:
The Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs has established a committee with the objective of developing a comprehensive framework for the Right to Repair in India. The committee’s primary focus is to generate employment opportunities through the Aatmanirbhar Bharat initiative and promote the LiFE (Lifestyle for the Environment) movement. The framework aims to facilitate convenient access to repair services not only provided by original manufacturers but also by trustworthy third-party technicians. This approach aims to reduce costs and prolong the lifespan of devices, equipment, and home appliances. The initiative seeks to establish a consumer-centric ecosystem that enhances reparability and fosters transparency through collaboration. In a similar vein, President Joe Biden of the United States issued an executive order in 2021 that included a directive to impose limits on how tech manufacturers can restrict repairs.
The term “Right to Repair” refers to government measures that prohibit manufacturers from imposing barriers that hinder consumers’ ability to repair their consumer products. The sectors identified for the right to repair include farming equipment, mobile phones/tablets, consumer durables, and automobiles/automobile equipment.
Q1) What do you understand by the term ”right to repair”? Mark 2
Answer The “right to repair” is a concept that advocates for consumers’ ability to repair and modify their own purchased products, from electronics to appliances, without facing legal or technical barriers imposed by manufacturers. It aims to promote sustainability, reduce electronic waste, and empower consumers to extend the lifespan of their possessions.
Q2) Explain the need for consumer consciousness by giving two examples. Mark 2
Answer Consumer consciousness is essential as it empowers individuals to make informed decisions, safeguarding their rights and interests. For instance, being aware of product labels helps consumers make healthy food choices and avoid allergens. Similarly, understanding warranties and return policies allows them to seek redress if they receive faulty goods. Consumer awareness promotes accountability and ensures a fair marketplace.
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