NCERT Solutions Class 12 Business Studies Chapter 6 Staffing

NCERT Solutions Class 12 Business Studies Chapter 6 Staffing

NCERT Solutions Class 12 Business Studies Chapter 6 Staffing: National Council of Educational Research and Training (NCERT) Class 12 Business Studies Chapter 6 Solutions – Staffing.





Business Studies


Chapter Name


Exercise Solutions

Very short answer type:

(1) What is meant by staffing?

Ans: The process of filling the various posts provided in the organisation is called staffing.

(2) State two important sources of recruitment.

Ans: Two important sources of recruitment are interval source of recruitment and external source of recruitment.

(3) The workers of a factory are unable to work on new machines and always demand for help of supervisors. The supervisor is —– with their frequent calls suggest the remedy.

Ans: The remedy for the above problem is training. The importance of training are as follows:

(i) Training is a systematic learning that leads to reduction in wastage of efforts and money.

(4) The quality of production is not as per standards. On investigation it was observed that most of the workers were not fully aware of the proper operation of the machinery. What could be the way to improve the quality of production to meet the standards?

Ans: The way to improve the quality of production to meet the standard is that the employees must be trained properly regarding —— the machinery.

(5) The worker of a factory remain idle because of lack of knowledge o hi-tech machines frequent visit to engineer is made which causes high overhead charges. How can this problem be removed.

Ans: This problem can be removed by vestibule training as employees are required to handle sophisticated machinery.

staffing chapter

cbse class 12 business studies – Staffing

Short answer type:

(1) What is meant by recruitment? How is it different from selection?

Ans: Recruitment refers to the process of finding possible candidates for a job or a function.

Recruitment is different from selection in following manner:

(i) Recruitment refers to the search of prospective employees for a job whereas selection refers to selecting such employees for the job.

(ii) Recruitment is considered as a positive process as it involves inducing now person in the organisation whereas selection is a negative process as it eliminates the unsuitable candidates.

(2) An organisation provides security services. It requires such candidates who are reliable and don’t leak out the secrets of their clients. What steps should be incorporated in selection process?

Ans: The steps incorporated in selection process are as follows:

(i) Preliminary screening: This step helps the manager to eliminate the misfit candidates from the job position based on the information supplied in applications forms.

(ii) Selection test (Personality Test): This test provides clues to a person’s emotions reactions, maturity, value system etc.

(iii) Reference and background checks: Many employees seeks for names, address etc of references for the purpose of verifying information References can be a previous employee, known persons, teachers or professors etc.

(3) A company is manufacturing paper plates & bowls. It produces 100000 plates & bowls each day. Due to local festival, it got an urgent order to extra 50000 plates and bowls. Explain the method of recruitment that the company should adopt in the given circumstances to meet the order.

Ans: The method of recruitment that the company should adopt to meet the extra order are as follows:

(i) Transfer: It is one of the made of internal sources of recruitment through which shortage of suitable personnel in one branch may be filled through transfer from other branch or department.

(ii) Direct Recruitment: It is one of the mode of external sources of recruitment which is used by organisation suitable for filling casual vacancies when there is a rush of work or when some permanent workers are absent.

(iii) Casual callers: It is one of the mode of external source of recruitment where the company keeps a database of —- applicants in their offices and such job seekers can be screened to fill the vacancies as they arise.

(4) Distinguish between training and development.

Ans: The difference between training and development are as follows:

Basis Training Development
(i) Outcome (i) It is a process of increasing knowledge and skills (i) It is a process of learning and growth
(ii) Effect on employee (ii) It is to enable the employee to do the job better. (ii) It is to enable the —– growth of the employee
(iii) Type of process (iii) It is a job oriented process (iii) It is a career oriented process.

 (5) Why are internal sources of recruitment considered to be more economical?

Ans: The internal sources of recruitment is considered to be more —– because of its advantages as follows:

(i) Employees are motivated to improve their performance. A promotion at a higher level may lead to a chain of promotion at lower level in the organisation.

(ii) Internal recruitment simplifies the process of selection & placement as the candidates that are already working in the enterprise can evaluated more accurately and economically.

(iii) Transfer is a tool of training the employees to prepare them for higher jobs. It has the benefit of shifting workforce from surplus departments to shortage of staffs.

(6) “No organisation can be successful unless it fills and keeps the various positions filed with the right kind of people for the right job.” —–

Ans: The above statement can be justified with the importance of the staffing functions in an organisation:

(i) It is important to find “the right person for the right job” and staffing is the process that understands the manpower requirement within the organisation.

(ii) Staffing involves identifying the potential sources from where the requirement of manpower can be fulfilled i.e. either from within the organisation or from outside.

(iii) As “The right person” is scarce, there is need to “market” the job and the organisation to the people. In situation where a single job vacancy might attract few hundreds of the applicants, there is a challenge of selecting the most appropriate one.

(iv) The selected employees may need training for upgradation of knowledge and skills and this is also a part of the staffing process.

Long Answer type –

(1) “Human resource management includes many specialised activities and duties”. Explain

Ans: Human Resource management has replaced the traditional concept of labour welfare and personnel management. HRM (Human resource management) in its present form has evolved from a number of significant inter-related developments, which dates back to the era of industrial revolution. Human relations approach recognizes human factor as the most important instrument of success in an organisation. Fast changing technology developments necessitated new skill development and training of employees. It is important to understand that staffing is both a function of management as well as a distinct functional area of management and an essential function of the manager as well as advisory role played by the human resource department.

(2) Explain the procedure for selection of employees.

Ans: The process for selection of employees in an organisation are as —–.

(i) Preliminary Screening: refer to answer Q2 of short answer type.

(ii) Selection test: It is a mechanism that attempts to measure certain characteristics of individuals that range from aptitudes, intelligence etc.

(iii) Employment interview: It is a formal, in-depth conversation conducted to evaluate the applicant’s suitability for the job.

(iv) Reference & Background check: Refer to answer of Q2 of short answer typ.

(v) Selection Decision: The final decision has to be made from among the candidates who pas the tests, interviewers and reference checks

(vi) Medical examination: After the selection decision and before the job offer is made, the candidate is required to undergo a medical fitness test and he/she is offered the job only if declared as fit.

(vii) Job offer: The next step in the selection process is job offer to those applicants who have passed all the previous hurdles.

(3) What are the advantages of training to the individual and to the organisation?

Ans: The advantages of training to individuals are as follows:

(i) Improved skills and knowledge which provides a better career to an individual.

(ii) Increased performance by the individual helps him/her to earn more.

(iii) It makes the employees to handle machineries effectively.

The advantages of training to organisation are as follows:

(i) Training enhances employee productivity both in terms of quantity and quality leading to higher profit.

(ii) It equips the future manager who can take over in case of emergency

(iii) Training increases employee morale and reduces —— & employ turnover.

(4) Kaul consultants have launched exclusively for senior management professionals. The portal lists out senior level jobs & ensures that the job is genuine through rigorous screening process.

(a) State the source of recruitment highlighted in the case above.

(b) State four benefits of the above identified source of recruitment

Ans: (a) The source of recruitment highlighted in the above case is external source of recruitment.

(b) Four benefits of external source of recruitment are as follows:

(i) Qualified personnel: The management can attract qualified & trained people to apply for vacant jobs.

(ii) Wide choice: When vacancies are advertised widely, a large number of applicants from outside the organisation can apply.

(iii) Fresh talent: External recruitment provide wider choice and brings new and fresh talent in the orgnisation.

(iv) Competitive spirit: The existing staff will have to complete with the outsiders when the company taps external sources.

(5) A company Xylo Ltd, is setting u a new plant in India for manufacturing auto components. India is a highly competitive & cost effective production base in this sector. Many reputed car manufactures source their auto components from here xylo Ltd is planning to capture —— 40% of the market share in India & also export to the tune of at least —- crore in about 2 years of its planned operations. To achieve this target it requires a highly trained & motivated workforce. You have been —– by the company to advise it in this matter. While giving answers keep in mind the sector the company is operating.

(a) Outline the process of staffing the company should follow.

(b) Which sources of recruitment the company should rely upon. Give reason for your recommendation.

(c) Outline the process of selection the company should follow with ——.

Ans: (a) The process of staffing the company should follow are as follows:

(i) Estimating the Manpower requirements: Understanding manpower requirement is not only the matter of knowing how many persons are required but also the type of workplace needed to perform the job.

(ii) Recruitment: It is defined as the process of searching for prospective employee and stimulating them to apply for the job.

(iii) Selections: It is the process of choosing from among the pool of the prospective job candidates developed at the stage of recruitment.

(iv) Placement & orientation: The selected employees are given a brief presentation about the company & is introduced to his/her superiors, subordinates etc. He is familiarised with his/her job.

(v) Training & development: The best way to provide an opportunity to the employees to rise at the top is to facilities employee learning through proper training and development.

(b) The company should rely upon the external sources of recruitment. The reason behind this recommendation is due to the advantages of external sources of recruitment as follows:

Refer to answer of Q4 Part (b) of long answer type questions.

(c) Refer to answer of Q2 of long answer type question.

(6) A major insurance company handled all recruiting, —- & training process for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy & the “jobseeker’s market”. This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job but lacked the proper ‘hard’ skills and training.

(a) As a HR manager what problems do you see in the company?

(b) How do you think it can be resolved & what would be its impact on the company?

Ans: (a) As a HR manager, the problems recognised in the company is lack of training to the employees.

(b) This problem can be resolved by training and a proper HRM in the organisation. Training provides various advantages to the company as well as to the employees. They are as follows:

Refer to answer of (3) of long answer type.

(7) Ms. Jayashree recently completed her post graduate diploma in human resource management. A few months from now a large steel manufacturing company appointed her as its human resource manager. As of now the company employs 800 persons and has an expansion plan in hand which may require another 200 persons for various types of additional requirements. Ms. Jayshree has been given complete charge of the company’s human resource department.

(a) Point out what functions is she supposed to perform?

(b) What problems do you —– in her job?

(c) What steps is she going to take to perform her job efficiently?

(d) How significant is her role in the organisation?

Ans: (a) Ms. Jayshree is to perform the function of staffing.

(b) The problem that she might have to face in her job are – finding the right person for the right job, reconciliation of workers with the management etc.

(c) Steps taken by her to perform her job are as follows:

Write the steps of staffing process -> refer to answer of Q5 of long answer.

(d) The significance of a human resource manager in an organisation are as follows:

Refer to answer of Q1 of long Answer Type.

Read: This Book Chapter 5 Question Answer

Updated: August 3, 2023 — 1:48 am

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