Letter To Bank for complaint regarding Bank agent for using abusive language on call
Sarasbaugh colony
Lekhanagar
Date: 16th April 2023
To
The Bank Manager
XYZ Bank,
ganga ram vatika, tilak nagar
Subject:- compliant letter regarding XYZ Bank agent for using abusive language on call
Respected Sir / Madam
My name is Jaspreet Singh and having the credit card of XYZ bank, ganga ram vatika, tilak nagar. I have outstanding due on my credit card. Sometimes I get late to pay the outstanding amount and I am making payments to it when the bank people call me but I have one collection agent who is regularly calling my home phone number and is using abusive language. I understand it’s the duty of an agent appointed by the bank for calling customer to make reminders for their payments. But the agent should not use abusive or slang language with customers. Yes, I don’t pay within the date mention but that doesn’t mean I ignore the bank calls or for the months my outstanding amount is due. Sometimes customer face issue paying the outstanding amount or sometimes customer may not pay within the date mentioned. No one has rights to cross their language while talking to a customer. I heard a lot of good things of your bank so inspite of having a Bank account in ABC Bank I applied for a credit card in your XYZ Bank. But I am very disappointed with the service. I had a spat with him as he was saying things that he is not supposed to. His name is vikesh or saurabh, he keeps on changing his name but the voice is of the same person. I told him that I will make the entire payment in 7-8 days but he still abusive me. So want to register a complaint against him. He’s calling from malad collection center.
I want to raise a complaint against this agent. My registered mobile number is 7864397589 and my credit card number ends with XXXXXXXXXX5679. I get call from different numbers so can’t mention any single number. I request you to check the details and assure me that I won’t be get such abusive or misbehave calls in future.
Yours Sincerely
Jaspreet Singh