Letter to Bank Authority unable to recharge fastag account
Nutanappt
Near Radha Krishna temple
Nasik
Date: 2nd March 2023
To
The Bank Manager
XYZ Bank,
Upendra Nagar Branch
Subject:- compliant letter regarding unable recharge fastag account
Respected Sir / Madam
This letter is in regards of fastag recharge. I am Shubhammusale having a fastag account at XYZ Bank. I don’t have saving or salary account in your bank. I just use the fastag account of your bank. The day I started using the fastag , I always face a issues while wallet recharge. I have to attempt many times, than it done successfully. On 20th March 2023 I am going to travel from Nasik to Mumbai where I need to pass one toll plaza. I don’t want any issue during travel so I am sending this letter to check and solve my issue so that during travel I am don’t facing problem. My fastag wallet number is EB24Y83478 and registered mobile number is 87352992. I am trying to recharge my fastag wallet through UPI. I called customer care but every time the executives say there is no issue in my fastag account. I need a proper answer on my issue that is my I am writing a letter to Bank.
Hope this issue is escalated to higher authority. Within a week if I am not getting any resolution on my issue then I have close the XYZ fastag account. Right now my wallet balance is Rs 350/- I am trying to recharge Rs500/- which is not getting recharge. If you people follow another method for fastag recharge then kindly inform me. I would appreciate if I receive a call from bank regarding fastag recharge process.
Waiting for the quick response from the bank.
Yours Faithful
Shubhammusale