CBSE Class 10 Social Science Competency Based Questions Consumer Rights available here. We have included total 3 set of passage. Each passage has 3 questions. Students who are going to prepare their Board exam please Read the passage below and answer the following questions.
Consumer Rights Class 10 Competency Based Questions:
1) Read the passage below and answer the following questions
The consumer movement arose out of dissatisfaction of the consumers as many unfair practices were being indulged in by the sellers. There was no legal system available to consumers to protect them from exploitation in the marketplace. For a long time, when a consumer was not happy with a particular brand product or shop, he or she generally avoided buying that brand product, or would stop purchasing from that shop.
1.) Identify the incorrect statement.
a) The responsibility of ensuring quality of goods and services has shifted to buyers.
b) Till 1970s consumer organisations were largely engaged in writing articles and holding exhibitions.
c) In India the consumer rights movement started as a social force.
d) All of the above are correct.
2.) What was the major step taken by the government to protect consumer rights?
In 1986 Indian government enacted the Consumer Protection Act which was popularly known as COPRA to protect the rights of consumers.
3.) What were the main reasons behind the consumer movement?
In India consumer movement started because of unfair trade movements and unethical trade practices. Rampant food shortages, hoarding, black marketing, adulteration of food and edible oil gave birth to the famous consumer movement in India in an organized form.
2) Read the passage below and answer the following questions
When you buy any commodity, you will find certain details given on the packing. These details are about ingredients used, price, batch number, date of manufacture, expiry date and the address of the manufacturer. When we buy medicines, on the packets, you might find ‘directions for proper use’ and information relating to side effects and risks associated with usage of that medicine. When you buy garments, you will find information on ‘instructions for washing’.
1.) Which of the following are consumer rights?
a) Right to be informed
b) Right to choose
c) Right to seek redressal
d) All of the above
2.) Which of the following statements are correct about MRP?
a) No material can be sold at a price less than MRP.
b) No material can be sold at the price mentioned as MRP.
c) No material can be sold at the price above the MRP.
d) All are correct.
3.) What is the right to be informed?
Consumers have the right to be informed according to which they have the right to know about the details of the goods and services which they purchase. Even the consumer can complain about the defective product and can ask for compensation or replacement if the product is proved to be defective in any manner.
3) Read the passage below and answer the following questions
Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.The consumer can file a complaint before the appropriate consumer forum on his/her own with or without the services of lawyers.
1.) What are the functions of consumer protection councils?
a) Represent individual consumers in the Consumer Dispute redressal commission.
b) They guide consumers on how to file a complaint in the consumer dispute redressal commission.
c) Give judgements in the cases of consumer complaints.
d) Both a and b
2.) What is the structure of judicial machinery under COPRA?
Under COPRA, a three tier quasi-judicial structure is established at district, state and national levels. The district-level authority called District Consumer Disputes Redressal Commission. the state-level Consumer Disputes Redressal Commissions called State Commission and the national-level commission deals with cases involving claims exceeding Rs 10 crore.
3.) Identify the incorrectly matched pair.
a) District consumer disputes redressal commission deals with the cases involving claims up to 1 crore.
b) State consumer disputes redressal commission deals with the cases involving claims from 1 crore to 100 crore.
c) National consumer disputes redressal commission deals with the cases involving claims ofmore than 10 crore.
d.) All are correct.
4.) DIRECTIONS for the question: In each of the questions given below, there are two statements marked as Assertion (A) and Reason (R). Mark your answer as per the codes provided below:
Assertion(A): Now internet-based services are also included under COPRA.
Reason(R): The COPRA was amended in the year 2018 to further strengthen consumers in India.
a) A is true but R is false.
b) A is false but R is true.
c) Both A and R are true, and R is the correct explanation of A.
d) Both A and R are true, but R is not the correct explanation of A.
e.) Both A and R are false.