Class 10 Beauty and Wellness Unit 4 Creating Positive Impression at Work Place Solution
CBSE Board Skill Subject Class 10 Beauty and Wellness Unit 4 Creating Positive Impression at Work Place full exercise question answer by expert teacher here on this page. This Beauty and Wellness is also under vocational subject.
1.) How can you provide a caring environment to your client?
To provide a caring environment you must:
- Demonstrate a positive attitude towards work and other people.
- Have a clean neat appearance.
- Show a friendly and courteous attitude to each other and to the clients. Always acknowledge the client, even if you are on the phone or with someone else.
- Have high personal standards of behaviour and conduct.
- Be punctual, reliable and efficient. If you are running late for work, call the salon immediately. If you are running behind schedule, explain the delay to your client; most will understand. Apologise for the inconvenience and do not blame anyone.
- Be reassuring to your client and put them at ease by your behaviour. This includes devoting your full attention to the client. It is rude to chat with other staff while attending to your client, however professional discussion with co-workers is permissible.
2.) What are the components of an effective communication?
- Your voice
- Your words
- Your body language
3.) What are the difficulties you come across in a telephonic conversation and how can you reduce them?
Telephone communication difficulties
Not seeing the other person.
Noise – in the background or on the line.
Distractions – someone trying to attract your attention while you’re on the phone.
Language – poor enunciation or an unfamiliar accent
Ways to reduce these difficultiesp
Listen actively.
Turn your back on any distraction.
Keep noise around you to a minimum.
Focus solely on the phone call.
Speak clearly.
Check for understanding.
4.) What information is to be noted while taking a message for somebody on a phone?
All messages must be written neatly and accurately. Accurate message taking is very simple and should include:
Name of the person the message is for
The caller’s name
A return phone number
Message details
Time of call
Date of call
Name of person who took the call
5.) What should be done when a client suffers a contra-indication to a treatment?
Making the client Comfortable
The client’s physical comfort is also an important part of customer service. As a professional you must:
Provide current beauty and wellness, other general magazines for the clients to read.
Offer a choice of refreshments including tea or coffee.
Ensure the heating/air conditioning is turned on each morning, if required.
6.) What are the bad effects of alcohol, tobacco and Ghutka?
The ill effects of alcoholism are:
Increases risk of heart diseases, cancer, impaired immune system, liver infection (Cirrhosis) etc.
Reduced work focus and drop in performance.
Degradation in social and economic status.
Induces withdrawal symptoms like anxiety, trembling, fatigue, headache, depression
Tobacco
Its effects are:
It is a major reason for oral cancer which affects mouth, tongue, cheek, gums and lips.
Chewing tobacco lessens a person’s sense of taste and ability to smell.
Smokers face a greater risk of suffering from lung cancer.
Ghutka
Each sachet contains 4000 chemicals, including 50 that cause cancer like betal nut, tobacco, and flavouring.
Impact of Gutkha on health:
Loss of sensation in tongue
Disfigured mouth
Increased sensitivity to heat, cold and spices
Inability to open the mouth
Swelling, lumps, rough spots on gums or in other places inside the mouth
Unexplained bleeding in mouth
Difficulty in swallowing and finally Mouth Cancer
7) Fill in the blanks:
a.) Have high personal standards of behavior and conduct.
b.) Telephone communication is 25% words and 75% tone.
c.) It is unappropraite to speak about religion, politics etc.
8.) Choose the correct option. To create a positive impression you must ensure that:
a.) Reception desk is always tidy
b.) Flowers are replaced at least once a week
c) Current magazines are available for the customer
d.) All of the above
Answer. d. All of the above
9.) Impact of Gutkha on health:
a.) Loss of sensation in tongue
b.) Fresh breath
c.) None of the above
d.) Both a and b
Answer. a. Loss of sensation in tongue
10.) A good team has:
a.) Clear objectives and a sense of direction
b.) Good balance of planning and action
c.) The right number of people
d.) All of the above
Answer. d. All of the above